At GreenhouseBuds.com, customer satisfaction is our top priority. We take great care to ensure your cannabis products arrive fresh, safe, and exactly as described. Because of the nature of our products, certain restrictions apply to returns and refunds. Please review the policy below before placing an order.

🌿 1. All Sales Are Final

Due to the perishable and consumable nature of cannabis, concentrates, edibles, vapes, and related products, we do not accept returns or exchanges on:

  • Opened or used products

  • Cannabis flower

  • Concentrates

  • Vapes & vape cartridges

  • Vaporizers with broken seals

  • Accessories that have been used or opened

This ensures product safety, freshness, and compliance with health regulations.

🌿 2. Eligible Refund Situations

We offer refunds or reshipments under specific circumstances:

✔ Damaged Products

If your order arrives damaged, leaking, broken, or compromised, please contact us within 48 hours with:

  • Clear photos of the damaged product

  • Photos of the packaging

  • Your order number

We will issue a replacement or refund depending on the situation.

✔ Incorrect Items Received

If you received the wrong item(s), we will:

  • Reship the correct product at no cost, or

  • Offer a refund if the correct product is unavailable

You may be asked to return the incorrect item in unopened condition.

✔ Missing Items

If an item is missing from your order, contact us within 48 hours of delivery.
We will verify the packing records and ship the missing product promptly.

🌿 3. Lost or Stolen Packages

We want every order to reach you safely. If your package is lost in transit:

✔ Lost During Transit

We offer a free reshipment if:

  • The tracking number shows no movement for 10+ business days, OR

  • The courier confirms the package is lost

❌ Stolen After Delivery

If the courier marks your package as “Delivered” but you cannot locate it:

  • We cannot issue refunds for theft after delivery

  • Please check with neighbours or local couriers

  • Contact your local post office for GPS delivery verification

🌿 4. Customs Seizures (International Customers)

We do our best to ship discreetly, but buyers are responsible for knowing their local laws.

❌ We do NOT issue refunds for packages seized by customs or authorities.

Please verify the legality of cannabis-related products in your country before ordering.

🌿 5. Order Cancellations

  • Orders can be cancelled within 1 hour of being placed.

  • Once an order is processed or shipped, it cannot be cancelled.

If a cancellation is approved, you will receive a refund to your original payment method.

🌿 6. Refund Processing Time

Approved refunds are processed within:

  • 3–7 business days to your original payment method

  • Processing times may vary depending on your bank or payment provider

You will receive an email notification once your refund has been issued.

🌿 7. How to Request a Refund or Report an Issue

To request support, please email:

📧 sales@greenhousebuds.com
Include:

  • Your full name

  • Order number

  • Description of the issue

  • Photo/video evidence (if applicable)

Our support team will respond within 24–48 hours.

⭐ Our Promise to You

GreenhouseBuds.com is committed to:

  • Honest business practices

  • Transparent communication

  • Fair resolutions

  • Premium quality cannabis products

  • Safe, discreet, and reliable delivery

Your trust matters to us, and we aim to make every purchase a positive experience.