Welcome to the Green house Buds FAQ page. Here you’ll find answers to the most common questions about our products, shipping, policies, and ordering process.
1. What products do you sell on Green house Buds?
We offer a wide range of premium cannabis products, including flower, concentrates, THC vapes, dry herb vaporizers, wax vaporizers, and concentrate vaporizers. Every product is curated from trusted growers and certified extraction labs.
2. Do you ship discreetly?
Yes. All packages are shipped in plain, unbranded, odour-proof packaging with no mention of cannabis or our website name. Your privacy and security are always protected.
3. How long does shipping take?
Delivery times vary by region:
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USA / Canada: 3–7 business days
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Europe: 5–10 business days
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Australia: 7–12 business days
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International: 7–15 business days
Delays may occur due to customs or courier factors, but most orders arrive on time.
4. Do you offer refunds or returns?
Because our products are consumable, all sales are final.
However, we do offer refunds or replacements for:
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Damaged items
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Incorrect items
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Missing items
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Lost packages
For full details, see our Refund & Returns Policy.
5. What happens if my package is lost or doesn’t arrive?
If your tracking number shows no updates for 10+ business days, or the courier confirms the package is lost, we will reship your order free of charge.
Packages marked Delivered but stolen after delivery are not eligible for reshipment.
6. Do you ship internationally?
Yes. We ship to selected international destinations including North America, Europe, and Australia.
Please check your local laws regarding cannabis products, as we are not responsible for seized packages.
7. How do I know your products are high quality?
All our cannabis products come from licensed growers and verified extraction labs. They are tested for:
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Potency
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Purity
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Contaminants
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Consistency
We ship only fresh, properly stored, and carefully inspected products.
8. How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking link.
You can use this link to follow your package through every stage of delivery.
9. Can I cancel an order after placing it?
Orders may be cancelled within the first 1 hour ONLY.
Once processing begins, cancellations are no longer possible.
If you need help, contact us immediately at sales@greenhousebuds.com.
10. How can I contact customer support?
You can reach us anytime through: